Knowledge base

Nordic ID grants a 2 years warranty on all products (batteries excluded).

Please download and fill Service Dispatch form via link below when sending device(s) to Nordic ID repair centre in Finland:
service dispatch form

Please send device(s) and the Service Dispatch form to the following address:
Nordic ID HQ Service
Joensuunkatu 7
24100 Salo Finland

The average workflow running times for repairs are 5….15 workdays.

There is a 90-day functional warranty on the repair performed.

Device accessories e.g. detachable antennas, hand strap, stylus, battery and battery cover can be purchased separately. Spare parts cannot be purchased separately.

The shipping costs to EU or non-EU countries differs based on destination country, weight of shipping, used courier service etc.

You can contact our service technicians in Finland via phone +358 2 727 7791 or via email service@nordicid.com

Standard shipments of repaired devices from the Nordic ID service centre to the customer are included in Warranty repairs / EasyService.

Customers are responsible of cost generated from shipping device(s) to the Nordic ID service centre.

No, there are no fixed repair costs offered as each defective device must be inspected individually.

Yes, if you do not wish to confirm our cost estimate we will only charge 40,00 € net for inspecting the main device excl. any return shipment costs to the customer. This cost is for examining/diagnosing the device and for creating the cost estimate accordingly. If Nordic ID recycles the unit by request from customer, no fees are charged.

Inspection fee won’t be invoiced in case cost estimate is accepted and repair is performed

You can find the latest version of the manual for each Nordic ID device here: https://www.nordicid.com/devices/

Nordic ID software applications and the latest version of our firmwares can be found here: https://www.nordicid.com/support/downloads/

Our GitHub repository is full of documentation, programming libraries and source codes.

https://github.com/NordicID

You can also find very interesting application notes about specific topics:

• Smart Readers https://github.com/NordicID/ar8x_samples/tree/master/docs
• NUR API https://github.com/NordicID/nur_sdk/tree/master/dotnet/docs
• NUR modules https://github.com/NordicID/nur_sdk/tree/master/docs
• NUR protocol https://github.com/NordicID/nur_sdk/tree/master/embedded

LLRP is the acronym of ‘Low Level Reader Protocol’, ratified by EPC Global in April, 2007. LLRP is the RFID-aware protocol that is intended to standardise the network interface of the RFID readers. It is designed as a standard in order for developers to have a common programmatic interface to RFID readers from different vendors.

Since the Nordic ID devices can only be accessed using the NUR API or NUR protocol to communicate with them, Nordic ID created Norma to provide also LLRP communication for the reader. Norma is available for free as an embedded app on Nordic ID Smart Readers and as a software application for Windows OS.

Norma acts as a translator proxy between the LLRP clients (your middleware or software) and the Nordic ID RFID readers i.e. it translates the LLRP communication to NUR protocol and vice versa. This way LLRP clients can access the reader.

• Guide on how to install and use the Nordic ID Norma LLRP application on the Nordic ID Smart Readers
• Norma LLRP application for Smart Readers and source code
• Nordic ID Norma LLRP Windows application (middleware between the LLRP clients and Nordic ID RFID readers)

No problem. Nordic ID is also providing a PoE power supply to power the Nordic ID FR22 using a standard power plug. This PoE power supply also includes an Ethernet connector, so you can still connect the Nordic ID FR22 to your non-PoE LAN.

Nordic ID AR readers had SMA antenna ports. SMA is a very common connector, and it was also used for WLAN and 3G antennas.
Nordic ID FR22 has SMA-RP (reverse polarization) ports. They look almost identical than SMA ports, but they are different to the ports used for WLAN, Bluetooth and 4G (all these are SMA), so that there is no possibility of plugging a wrong cable to the wrong port. Nordic ID can also supply cables with SMA-RP connectors.

The HDMI port is only video output.

Yes, you can. The touchscreen shall be connected via HDMI and USB. USB is used to detect the touch and you can configure it using the FR22 web UI.

Although the Nordic ID AR devices integrated a smart platform based on Linux, the new Nordic ID FR22 is a complete platform itself. That’s why it’s not just an RFID reader, but it’s an IoT Edge Gateway. For example, you do not need any drivers when connecting mass storage units, Bluetooth is part of the platform by default, and a HDMI connector enables using displays out of the box.

Our Nordic ID Norma LLRP app is still not supported by FR22.

ETSI Upper Band (9xx MHz) is supported by FR22. It was not supported by the previous AR readers. But remember that this band is only approved in certain European countries, and not in all Europe. If you want to use the ETSI Upper Band, please indicate it when purchasing your FR22 units.

IoT devices can act as MQTT brokers (as gateways that gather data from other IoT devices) or as MQTT clients (that send data to MQTT brokers or servers). Nordic ID FR22 can act as an MQTT broker.

Unfortunately, not. USB can be used as serial communication, using our NUR API, but not as an HID device. You can use our Nordic ID Keyboard Wedge application for Windows if you wan to use FR22 as a keyboard.

The Nordic ID FR22 itself has four antenna ports. However, there is a variant of Nordic ID FR22 with 16 antenna ports. In fact, thanks to its modular design, you can now expand your 4-ports Nordic ID FR22 to a 16-ports version by adding the antenna extender module.

The functionality is the same, but its implementation is much more advanced, as it’s plugged directly into the Nordic ID FR22 via its expansion port, without cables, making the 16-ports a one-piece device, not a 4-ports device + multiplexer.

There are 28 beams in the antenna inside the BFA compared to 13 in AR85. They have an oval radiation shape instead or circular, and they are tilted at steps of 15°, instead of only at 40°. All this translates into a higher control of the RFID coverage and a better adaptation in different environments.

Yes. In fact you can connect up to 4 external antennas to the Nordic ID FR22 BFA.

Don’t worry. We will provide support and repair service for the Nordic ID AR family until July 2027. Moreover, the support for their API will continue, as the new Nordic ID FR22 uses the same API.

Yes, you can. The communication interfaces are the same and the programming libraries (API) are the same, so you won’t have to change anything. There are only a few exceptions described along this document.

From software perspective, yes, it will. But you will have to use a different USB cable, as Nordic ID FR22 has a USB-C connector instead of USB-A as in Nordic ID AR62, AR82 and AR85.

Unfortunately, yes. The Nordic ID FR22 has more transmission power and it is more sensitive than the previous Nordic ID AR readers, so it will probably detect tags at larger reading distance.

Although it’s difficult to guarantee that all the apps will work out of the box, there is a support for legacy apps within the Nordic ID FR22. The RFID (NUR) API is the same, but the REST API (system API) is completely new. So, before developing a new app, it’s worth to try your existing ones.